A. General Information
Where PahangGo is processing and using your Personal Data as permitted by law (see B. below) or under your consent (see C. below), PahangGo will store your Personal Data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to PahangGo’s use of your Personal Data (where PahangGo has a legitimate interest in using your Personal Data), or (iii) until you withdraw your consent (where you consented to PahangGo using your Personal Data). However, where PahangGo is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for PahangGo to assert or defend against legal claims, PahangGo will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which PahangGo cannot take action without certain Personal Data, for example because this Personal Data is required to process your orders or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for PahangGo to provide you with what you request without the relevant Personal Data.
You can request from PahangGo at any time information about which Personal Data PahangGo processes about you and the correction or deletion of such Personal Data. Please note, however, that PahangGo can delete your Personal Data only if there is no statutory obligation or prevailing right of PahangGo to retain it. Kindly note that if you request that PahangGo delete your Personal Data, you will not be able to continue to use any PahangGo service that requires PahangGo’s use of your Personal Data.
If PahangGo uses your Personal Data based on your consent or to perform a contract with you, you may further request from PahangGo a copy of the Personal Data that you have provided to PahangGo. PahangGo will carefully consider your request and discuss with you how it can best fulfil it.
Furthermore, you can request from PahangGo that PahangGo restricts your Personal Data from any further processing in any of the following events:
(i) you state that the Personal Data PahangGo has about you is incorrect, (but only for as long as PahangGo requires to check the accuracy of the relevant Personal Data),
(ii) there is no legal basis for PahangGo processing your Personal Data and you demand that PahangGo restricts your Personal Data from further processing,
(iii) PahangGo no longer requires your Personal Data but you claim that you require PahangGo to retain such data in order to claim or exercise legal rights or to defend against third party claims or
(iv) in case you object to the processing of your Personal Data by PahangGo (based on PahangGo’s legitimate interest as further set out in B. below) for as long as it is required to review as to whether PahangGo has a prevailing interest or legal obligation in processing your Personal Data.
If you believe that PahangGo is not processing your Personal Data in accordance with the requirements set out herein or applicable Malaysia data protection laws, you can at any time lodge a complaint with the data protection authority of Malaysia in which you live or with the data protection authority of the country or state in which PahangGo has its registered seat.
Use of this website by children. This website is not intended for anyone under the age of 18 years. If you are younger than 18, you may not register with or use this website. ()
B. Where PahangGo uses Personal Data based on the Law.
In the following cases, PahangGo is permitted to process your Personal Data under the applicable data protection law.
Furthermore, we communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law.
Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), PahangGo will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time.
PahangGo and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, PahangGo is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through PahangGo’s websites or other delivery channels controlled by PahangGo. This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to PahangGo’s services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.
Furthermore, you acknowledge that any information required to track your choices regarding the processing or use of your Personal Data or receipt of marketing materials may be stored and exchanged between members of the PahangGo as required to ensure compliance.
Each of the use cases below constitutes a legitimate interest of PahangGo to process or use your Personal Data. If you do not agree with this approach, you may object against PahangGo’s processing or use of your Personal Data as set out below.
PahangGo may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, PahangGo may use such Personal Data to improve its products and services.
In case of telephone calls or chat sessions, PahangGo may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of PahangGo’s services.
In order to keep you up-to-date/request feedback. Within an existing business relationship between you and PahangGo, PahangGo may inform you, where permitted in accordance with local laws, about its products or services which are similar or related to such products and services you have already purchased or used from PahangGo. Furthermore, where you have attended a webinar, seminar or event of PahangGo or purchased products or services from PahangGo, PahangGo may contact you for feedback regarding the improvement of the relevant product or service.
C. Where PahangGo uses My Personal Data based on Client’s Consent
Subject to a respective provision and your consent, PahangGo may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with PahangGo in order to keep you up to date on the latest product announcements, software updates, software upgrades, special offers, and other information about PahangGo’s software and services (including marketing-related newsletters) as well as events of PahangGo and in order to display relevant content on PahangGo’s websites. In connection with these marketing-related activities, PahangGo may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google) where this information is then matched against the social networks’ data or the web offerings’ own data bases in order to display to you more relevant information.
PahangGo offers you the option to use its web offerings including forums, blogs, and networks linked to this website that require you to register and create a user profile. User profiles provide the option to display personal information about you to other users, including but not limited to your name, photo, social media accounts, postal or email address, or both, telephone number, personal interests, skills, and basic information about your company.
These profiles may relate to a single web offering of PahangGo may also allow you to access other web offerings of PahangGo or of other entities of the PahangGo Group, or both (irrespective of any consent granted under the section “Forwarding your Personal Data to other PahangGo companies.” below). It is, however, always your choice which of these additional web offerings you use and your Personal Data is only forwarded to them once you initially access them. Kindly note that without your consent for PahangGo to create such user profiles PahangGo will not be in a position to offer such services to you where your consent is a statutory requirement that PahangGo can provide these services to you.
Within any web offering, beyond the mere provision of access your profile is used to personalize interaction with other users (for example, by way of messaging or follow functionality) and by PahangGo to foster the quality of communication and collaboration through such offerings and for PahangGo to provide gamification elements (gamification is the process of taking something that already exists, such as a website, an enterprise application, or an online community, and integrating game mechanics into it to motivate participation, engagement, and loyalty). To the greatest extent supported by the relevant web offering, you can use the functionality of the relevant web offering to determine which information you want to share.
In connection with the registration for and provision of access to an event or seminar, PahangGo may ask for information about your health for the purpose of identifying and being considerate of individuals who have disabilities or special dietary requirements throughout the event. Any such use of information is based on the consent you grant hereunder.
Kindly note that if you do not provide any such information about disabilities or special dietary requirements, PahangGo will not be able to take any respective precautions.
PahangGo may transfer your Personal Data to other entities. In such cases, these entities will then use the Personal Data for the same purposes and under the same conditions as outlined in this Section C above.
You may at any time withdraw a consent granted hereunder by unsubscribing. In case of withdrawal, PahangGo will not process Personal Data subject to this consent any longer unless legally required to do so. In case PahangGo is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by PahangGo up to the point in time of your withdrawal. Furthermore, if your use of an PahangGo offering requires your prior consent, PahangGo will not be (any longer) able to provide the relevant service, offer or event to you after your revocation.